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 Customer Support Interface
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The SmartZone Navigation Administration Platform offers service providers a web-based interface for customer support representatives, to help them provide unparalleled real-time troubleshooting and assistance to "drivers in distress".
By providing a level of service which is simply not available to customers of "on-board" navigation systems, service providers offering SmartZone Navigation are able to:
- distinguish themselves from competitors
- enhance quality of service
- drive customer satisfaction
- enhance brand reputation, and
- tighten their on-going relationship with subscribers.
The customer support interface is accessible from any Internet browser and allows hotline to diagnose and troubleshoot issues in real-time. The user-friendliness of the web tool and the richness of information provided dramatically simplify the task of customer service representatives. User privacy is assured thanks to the use of anonymous user IDs.
Used in combination with the reporting tool and primary market research, the customer support interface allows service providers to analyse the factors driving usage.
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Features
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- Request logs: displays request logs for all users including all information relating to each navigation request including whether successful or unsuccessful
- Subscription management: enables creation, activation, upgrading, of blocking of subscriber accounts
- End-user profiles: allows management of user access rights to specific options (e.g. POIs, traffic, map data coverage)
- Customer service representative administration: this feature enables system administrators to create and manage accounts for support representatives.
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